Choosing the right technology provider can be a significant competitive advantage for digital transformation, but there are times when projects do not go according to plan and they can turn into a nightmare. Here we give you 6 examples of possible problems – and solutions – when choosing a technology provider.
The provider does not offer a flexible solution:
An essential requirement for any technological development project is flexibility. Prefabricated solutions that are soon obsolete or that do not satisfy the exact needs of our company, nor offer differentiation from our competition, are not an intelligent investment.
It is essential to identify the long and short term requirements, to have a clear vision of the project and prepare responsibilities and expectations for the provider. The right supplier will try to understand the unique nature and expectations of the project before it is underway.
The provider does not offer a price that is consistent with their services:
When we have to hire different suppliers for each technological project for our company, our technological investment may end up being higher than expected.
Outsourcing should optimize business and free up time for strategic actions. The rates of a technology company are a reflection of the skills, experience and quality of their work.
The provider does not maintain clear communication:
Ineffective communication is the main contributor to the failure of a technological project. During the process business goals can change and evolve, and if the objectives are not communicated while working with an external provider, the relationship will not be productive.
It is advisable to agree periodic follow-ups to review the work and be clear about the concept of technological development. The scope of the project must be specified including: the technical requirements, execution deadlines. payment, quality guarantees, and subsequent maintenance.
The provider doesn’t have experience in your sector:
There are some technological solutions that are applicable to practically any industry, but the fact remains that we will always get more value from our ICT implementation if we rely on suppliers that have experience implementing technological solutions for our sector.
A service provider that not only understands your sector, but is also completely aligned with your business objectives and culture, is the best option.
The provider does not support your team during the technological change:
When we initiate a technological development, our company is probably about to adopt many administration and organizational changes, and many questions may arise, how will the new technology interact with current systems? What software will we need to start working? What new responsibilities will my employees have?
Preparing your team and communicating potential benefits of the project to your staff, will help you to avoid possible resistance to the process and gain more efficiency along the way.
The provider does not convey trust:
There can sometimes be misunderstandings or mistrust between a technology provider and a company. It is often easy to neglect the importance of trust in the provider, when efforts are focused on the technological execution of the project. But a great relationship will do much more to ensure the success of a development than the most scrupulous contract.
Closeness, trust and respect will give the team additional motivation. It is essential to find the right balance and a responsible attitude towards work.
In short, although there will always be obstacles and difficulties in the development of a technological project, as in any other business, the benefits outweigh the risks if we have a strategy and a roadmap for success.
Choosing the right technology provider can guarantee faster, cheaper and easier development. For more information about the services and products offered by Teralco Group, and what digital transformation is for companies do not hesitate to contact us by filling out our contact form. We would love to hear from you.